Terms & Conditions
Welcome to the Scanworld Travel (Pty) Ltd t/a SW Africa Destination Management website (“the website”).
SW Africa Destination Management is represented on SafariBookings – the largest online marketplace for African safari tours – www.safaribookings.com
Booking Terms & Conditions
- CONFIRMATIONS AND PAYMENT
To make a firm booking with Scanworld Travel (Pty) Ltd trading as SW Africa Destination Management (“SW Africa”), a 20% deposit of the value of the quoted holiday is payable to SW Africa. Upon receipt of this deposit, a valid contract is made between ourselves, with the balance of payment due six weeks before the departure date. If this is not received, we reserve the right to cancel the arrangements and impose cancellation charges as set out in paragraph 4. When the booking is made less than eight weeks before travel, full payment of the invoice must be made. Tickets and other documents will normally be sent to you 10-14 days before departure. In some instances, you may receive supplementary tickets and documents on arrival in the country of destination from our ground operators. We reserve the right to impose more stringent deposit requirements should that be demanded from us from any of our individual suppliers that have been included in your itinerary.
- PRICES AND SURCHARGES
We may apply surcharges in the event of a variation of the exchange rate used (see below), fuel and airport surcharges and governmental taxes.
- CHANGE IN BOOKING
- BY YOU
If you wish to change your booking in any way after we have received the deposit we will do our best to accommodate the changes. However, an amendment fee of R200.00 will be charged for each alteration made per booking within six weeks of travel.
After departure SW Africa can give no credit or refund for any unused services within the cost of your holiday, and any alterations made whilst abroad are entirely your responsibility.
2 . BY US
On occasions it may be necessary to make changes to the holiday you have booked due to circumstances beyond our control. Where a change is a minor change, we will do our best to advise you before departure, but we are not obliged to do so or to pay you compensation. A minor change is any change apart from a major change as defined below.
When a change is a major change (and a major change is either an alteration to your flight time by more than 12 hours, or a change in type or standard of accommodation or a change in destination), we will advise you as soon as is reasonably possible. You will then have the choice of accepting the change, taking an alternative holiday (and where this is of a lower price, we will refund the difference) or withdrawing from the contract and accepting a full refund of all monies paid. In addition, in appropriate cases, we will pay reasonable compensation.
If after departure, we are obliged to make a change to your holiday, you will have the choice of returning home and receiving a pro rata refund to the cost of the remainder of your holiday, or accepting alternative arrangements. In addition, if appropriate, we will pay you compensation of an amount, which is reasonable taking into account all the circumstances.
- CANCELLATION OF BOOKING
- BY YOU
Cancellation of a holiday or any part of the holiday must be in writing and the following charges will be imposed pro-rata:
Notification prior to payment of deposit:
8 weeks plus prior to departure – R 700.00 per person.
7 weeks before departure – loss of deposit
6 weeks before departure – 30%
4 weeks before departure – 50%.
3 weeks before departure – 75%.
2 weeks or less before departure – 100%
The above do not apply to group cancellations (over 10 people), cancellation terms for which are available on application.
We reserve the right to impose more stringent cancellation terms, should that be demanded from us by any of our individual suppliers that have been included in your itinerary.
- BY US
If we cancel your holiday on or before the date when payment of the balance of the price becomes due for reason other than hostilities, political unrest or other circumstances amounting to force majeure, we will inform your travel agent or person who made the booking as soon as possible and we will offer you the choice of an alternative holiday of at least comparable standard, if available, or of a prompt and full refund of all monies paid.
If we cancel or materially alter a holiday after the date when payment of the balance becomes due for reasons other than hostilities, political unrest or other circumstances amounting to force majeure, reasonable compensation will be paid by us. This will be limited to USD 200.00 per person. If we cancel your holiday because you fail to pay the balance due 6 weeks prior to date of departure you will forfeit your deposit.
SW Africa insist that clients obtain full travel insurance cover prior to final payment being made and travel documents being despatched to the client.
- THE RESPONSIBILITIES OF THE CLIENT
A passport is required for all foreign holidays and tours, please note it can take up to 12 weeks to obtain a new one. Your passport must be VALID for at least 6 months, and have four clear pages for stamps and visas. Visas are sometimes required for certain passport holders and, if they are, we will tell you before you book. It is, however, your responsibility to double check relevant requirements and recommendations before departure to ensure that you comply with them and take with you the correct documentation for the country/countries that you are visiting.
- PERSONAL SAFETY
As with most parts of the world, some urban and central areas in Africa have higher crime rates than others. We suggest that you take reasonable care at all times and that you contact us regarding any safety advice. Certain medical requirements apply when travelling in Africa – British Airways Travel Clinic will be able to advise you as to the correct inoculations required for the country/ies being visited. Anti-malaria precautions are essential when travelling.
- CONDITIONS OF CARRIAGE
Air travel is normally by the services of International Air Transport Association member airlines. The responsibility of IATA airlines in connection with tours organised by SW Africa is limited to the carriage of passengers and their baggage in accordance with the conditions of carriage of the participating airlines. Other carriers under the terms convey passengers and conditions set out in their passage tickets and SW Africa is exempt from liability for loss/damage or personal liability with regard to such tickets.
- COMPLAINTS PROCEDURE
SW Africa will make every effort to make your holiday enjoyable and as trouble free as possible. If you are in any way dissatisfied with any aspect of the tour arrangements, you must immediately notify the relevant supplier and/or our SOUTH AFRICA office on the numbers given below.
Tel/Fax: +27 11 8800910
If you feel that a complaint has not been dealt with satisfactorily, please write to us as soon as possible, and no later than 14 days after your return home. Failure to follow the above procedure will result in either a reduction or loss of any rights, which you may have to claim compensation from us.
We accept responsibility for ensuring that your travel arrangements are supplied as described and if any part of the arrangements are not provided as promised, we will pay you appropriate compensation if this has adversely affected the enjoyment of your holiday. Where you suffer death or personal injury as a result of an activity forming part of your holiday arrangements with us, we accept responsibility unless there has been no fault on our part or those of our suppliers or agents and is your own fault, or the actions of someone unconnected with your holiday arrangements or due to unusual or unforeseeable circumstances or events which we, nor our agents or suppliers could have anticipated or avoided even with the exercise of all due care. Where death or personal injury is suffered during the course of air travel, rail travel, sea travel or hotel accommodation, our liability and/or the amount of compensation you will receive will be limited in accordance with the provisions of any relevant International Conventions. Please note that our acceptance of liability above is conditional upon you assigning any rights that you may have against any of our agents or suppliers which is in any way responsible for the failure of your holiday arrangements or any death or personal injury you may suffer. Such acceptance of liability is also subject to your following the procedures for the notification of complaints set out in clause 9. The maximum liability for any damages will be limited to the price paid for the tour.
12. FLIGHT DELAYS
Notwithstanding Clause 11 above, there is no guarantee that flights will depart at the time specified, and SW Africa does not have any liability to you for any delay which may arise. Where such a delay does arise, we will use our best endeavours to arrange for the air carrier to provide appropriate meals and accommodation, but will not make such arrangements at any cost to ourselves.
13 .CHARTER FLIGHTS
Charter rates are based on a minimum of two passengers. Should you be travelling alone, a single traveller surcharge will be levied against all charter costs. Some charter rates are based on a ‘seat on charter’ rate. This means that in order to maximise the use of their aircraft, the charter company may have other people on board the plane and you may stop to collect or drop off other passengers en route to your destination. Should you require a private charter, we can arrange this at an additional cost.
ON ALL CHARTER AIRCRAFT THERE IS A LUGGAGE RESTRICTION OF 10- 15kg, IN A SOFT BAG, EXCLUDING A REASONABLE AMOUNT OF CAMERA EQUIPMENT. THIS RESTRICTION IS STRICTLY ADHERED TO.
General terms and conditions pertaining to the use of our website
By accessing and using the SW Africa Destination Management website, you, the user, agree to be bound by the terms and conditions that are set out in this notice. If you do not wish to be bound by these terms and conditions, then you may not access, display, use, download and/or otherwise copy or distribute any of the content of this website.
Use of the website
You agree that your use of this website is for lawful purposes only. You agree that you will not use this website for any unlawful purpose, including but not limited to: the commission of a criminal offense; to gain unauthorised access to other computer systems; or for the transmission of unlawful or harmful material or computer code.
You also agree to abide by the forum guidelines and adhere to the code of conduct when dealing with other users of the website. You agree that use of the forums is subject to monitoring by moderators and that any offensive, inflammatory, abusive or derogatory behaviour will result in your being suspended or banned from the website. If your behaviour contravenes any laws or results in any criminal activity occurring on the website, you will be banned immediately and. If your behaviour leads to criminal activities, any necessary details in our possession will be passed on to the relevant authorities.
You agree to access and use this site entirely at your own risk. Please read the Exclusion of Liability clause in this notice.
This website is owned and operated within the Republic of South Africa. Therefore, these terms and conditions are governed by the laws of the Republic of South Africa, and the user consents to the jurisdiction of the Witwatersrand High Court in the event of any dispute.
Accuracy and currency of information
While every effort is made to ensure that the information provided on the website is current and accurate, you should not assume that the information on the website is always current or accurate, and other sources of this information should be consulted before making any decision to act on the information displayed on this website.
We respect the privacy of all visitors to this site. You may use this site without providing any personal information. However, so that we can continually assess the popularity of the site and improve it for our visitors, we collect information on the number of visits to the site, pages viewed, etc. Any information that is supplied for membership purposes will not be passed on to any third parties.
Copyright and use of material
Scanworld Travel (Pty) Ltd retains copyright in the website and all current and future content displayed on the website which is not owned by third parties. Any material added to the site by registered users for display in their galleries, on the front page, or any other place on the website remains the property of these members. This material may not be reproduced, duplicated, copied, resold or otherwise exploited for any commercial purpose without the express prior written consent of the member. Scanworld Travel (Pty) Ltd will not sell, license or grant permission for use of any material belonging to any third parties.
In terms of a limited licence, granted for general use, Scanworld Travel (Pty) Ltd grants you, the user, subject to these terms and conditions, a non-exclusive, non-transferable, limited and revocable right to access, display, use, download and otherwise copy the current and future content of the website for your personal, non-commercial and informational purposes only.
In addition, the website owner grants the user permission to copy and distribute information from the website for non-commercial purposes, provided that: (i) this information has not been sourced from third parties; (ii) the user notifies the webmaster of such use; and (iii) Scanworld Travel (Pty) Ltd is acknowledged as the source by reference to the website address.
The website and its content may not be reproduced, duplicated, copied, resold or otherwise exploited for any commercial purpose without the express prior written consent of Scanworld Travel (Pty) Ltd.
We value comments received from visitors to our site. However, you agree not to transmit any material that is unlawful or harmful, defamatory, abusive, threatening, vulgar or obscene. You remain liable to any third party for your comments, and Scanworld Travel (Pty) Ltd is not liable to any third party regarding the content of your comments.
This website provides links to other websites. The fact that we have such links must not be construed as constituting any relationship or endorsement of the linked third party, and reliance on all information and content provided by the external link is done so at your own risk. Third party advertising and promotional material may be displayed on the site from time to time, and the display of such material should not be construed as Scanworld Travel (Pty) Ltd endorsing or creating any relationship between Scanworld Travel (Pty) Ltd and that third party. Reliance on any such promotional or advertising material is entirely at your own risk.
Exclusion of liability
It is a term and condition of the use of this site that you expressly agree that the use of the site is entirely at your own risk. The website and all content on the website is provided on an “as is” basis, and Scanworld Travel (Pty) Ltd makes no representations or warranties of any kind, whether express or implied, to the accuracy of the contents on the website. Scanworld Travel (Pty) Ltd does not warrant that the functions provided by the site will be uninterrupted or error-free, or that the site or the server is free from viruses or other harmful components, though every effort is made to keep the server free of malicious or harmful code.
Scanworld Travel (Pty) Ltd, its owners, directors, volunteers, officials, suppliers, agents and/or representatives shall not be liable for any loss or damage, whether direct, indirect or consequential, or any expense of any nature whatsoever, which may be suffered by you the user, which arises directly or indirectly upon reliance of the website and/or its content.
Scanworld Travel (Pty) Ltd, its agents or suppliers shall not be responsible for any direct or indirect special consequential or other damage of any kind whatsoever suffered or incurred by you related to your use of, or your inability to access or use, the content or the website or any functionality of the website or of any linked website, even where Scanworld Travel (Pty) Ltd is expressly advised thereof.
You will indemnify Scanworld Travel (Pty) Ltd, its directors, volunteers, officials, agents, suppliers or representatives, and keep them fully indemnified, from and against any loss or damage suffered or liability incurred in respect of any third party, which arises from your use of this website.
Scanworld Travel (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569
Scanworld Travel (Pty) Ltd respects your privacy as a customer. This means that any and all personal details collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed or loaned. All information provided will held with the utmost care and will only be utilised for the purposes of processing the order and providing the best possible service.
Use of the site
This site may be used by customers to browse the content and products and to make legitimate purchases. Persons may not use this site for any purposes such as fraudulent or speculative transactions or to copy, reproduce, republish or redistribute any of the images or content available on the site.
Country of domicile
This website is governed by the laws of South Africa and Scanworld Travel (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notices :
Suite 3 A, 8 Arnold Road
Postal address: PO Box 52922,
Tel: +27 (0)11 880 0910
Fax: +27 (0)86 543 6060
Scanworld Travel (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.